退款政策

Return & Refund Policy

Thanks for shopping at Khinkhwab.com.
If you are not entirely satisfied with your purchase, we're here to help.

Cancellations: You may cancel your order within 24 hours of placing it. You have two options.

1. You can exchange it for the available product on the store. Order value should be same or higher, it can not be less than the order value.

2. We can refund you the money after deducting transaction and service charges. That process will take 8-10 working days.

Returns

1. Your return/exchange request should be sent by email to info@khinkhwab.com within 24 hours of receiving your shipment.

2. Returns or exchanges will only be accepted in the case of a manufacturing defect or dispatch of the incorrect item. There are color variations because of photography, if you are very particular about colors, please ask us for photo and video. We are happy to do video calling with you, there will be no return/exchange on the basis of color variations. 

3. Dupattas length is usually 2.5 meter but it can vary due to tassels in some cases and all the handloom products are unique. If you are very particular about the length, please check with us before buying, later we won't be able to change it.

4. In case you received a damaged product, you need to email us a photo of the damaged product along with the return request as per step 1.

5. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. Your item needs to have the original invoice, as well as all tags, should be intact.

6. In the case of COD, no return accepted.

Refunds

1. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 2 working days. Upon receipt of the authorization, the product must be couriered back to Khinkhwab at the below-mentioned address within 7 days.

2. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

3. If your return is approved you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website.

4. We aim to process all returns and exchanges within 7 days.

Shipping of Returned Items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Note:

• Please note that since our products are weaved from delicate fabrics and are handwoven, they require very careful handling and care. Returns and exchange will be approved only in exceptional circumstances.

If you are choosing a bank deposit as the payment method, we will block the product for a maximum of 24 hours. On nonreceipt of payment within this time, the order will be canceled automatically.

• All returns are subject to the discretion of Khinkhwab team.
• Our products are curated with love, affection, and precision. We suggest that you take extra care of these delicate products.

• We recommend:

1. Only Drycleaning of products.
2. Avoid bringing in contact with liquids especially perfumes.
3. Change fold regularly, and store in pure muslin cloth, we provide you bags to store you precious banarasis.